All return requests must be made within seven (7) days of delivery, as reported by the respective third-party package delivery company, to qualify for a return. Return requests received more than fourteen (14) days after the date of delivery are not eligible for return. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by PW Shoes to be returned to PW Shoes shall be at the customer's expense. Please note that Buyer's Remorse returns are eligible for a 20% restocking fee.
PLEASE NOTE: All discounted purchases are final and are not eligible for return unless the reason for the return request is for errors or inaccuracies in the order made by PW Shoes.
Users may not return items for reasons of stock or inventory balancing, offsetting unused inventory, insufficient expiry period, inability to resell items, quantity miscalculation, or reversing initial acceptance of purchased orders. All specialized or custom purchases, including, without limitation, phone orders, orders made pursuant to purchase order, business orders, discounted orders, and custom pallet orders requiring special delivery accommodations by PW Shoes, are not eligible for return, unless otherwise agreed in writing by PW Shoes, in its sole discretion.
If the Return Policy allows for a return, or we otherwise agree to a return in writing, we do not take title to returned items until the item arrives at our fulfillment center, which must occur within seven (7) days of the return approval confirmation. We will only issue a refund upon receiving the returned item at our fulfillment center.